The new Visa chip & PIN1 card is the next big thing in card security. The computer chip in your card communicates with the chip terminal where you are making a purchase, validating who you are through your unique PIN (Personal Identification Number). It's simple to use and you'll receive full instructions when your new card is sent to you.
Canadian merchants and card issuers are making the transition to this safer, new payment system over the next several years. Chip & PIN technology is already tested, proven and in widespread use around the world.
Chip & PIN cards contain a computer chip that gives you increased card security. It makes an already safe payment system even more secure. The chip stores encrypted information that is virtually impossible to copy and can only be used when combined with your PIN.
Chip & PIN cards provide increased efficiency at the checkout but most importantly provide you with an added layer of security. The card must be used with the correct PIN-which is known only to you-to complete a transaction.
Chip & PIN technology has proven itself as a powerful way to reduce fraud in other countries around the world.
By 2010, most credit and debit card payments across Canada are expected to be made using chip & PIN.
Depending on the expiry date on your existing Visa card, you will receive a new chip & PIN card over the next couple of years. If you are already a cardholder, you don't have to do anything to receive one-it will be sent to you automatically.
We are moving to chip & PIN cards because they are a more secure way for you to pay. Canada is joining 86 other countries around the world, including the UK and France, who have already successfully implemented chip & PIN cards. By 2010, most credit and debit card payments across Canada are expected to be made using a chip & PIN card.
You must call 1.888.514.6839 immediately once you receive your Visa chip card. The automated phone system will guide you through your PIN selection by first requesting you to key in the 16-digit reference number located on the card mailer. Here are some tips to successfully PIN your Visa chip card:
In order for each cardholder on an account to have their own individual PIN, every cardholder is now assigned an individual card number.
Each person with a card in their name has to select their own individual PIN. Never disclose your PIN to anyone, not even to friends or family.
Yes, each person with a card in their name needs to call to activate and select a PIN for their Chip & PIN card.
Yes, when chip & PIN is implemented, the credit limit on the account is shared between all the cardholders just the same way as with magnetic stripe cards.
Your monthly statement will make it easier to see transactions associated with specific cardholders on the account as it will provide a break down for each card number.
If one cardholder loses their card or have it stolen, only that person needs to call the Visa Centre to get the card blocked and re-issued. Other cardholders on the same account can safely continue using their cards.
To select a new PIN, you must call 1.888.514.6839. The automated phone system will guide you through your PIN selection by first requesting you to key in the 16-digit reference number located on the card mailer. Here are some tips to successfully re-PIN your Visa chip card:
Canadian merchants are in the process of upgrading their terminals to accept chip & PIN cards. Merchants are chip & PIN capable wherever you see this symbol.
Meanwhile Visa chip & PIN cards will continue to have a magnetic stripe so purchases can be made anywhere regardless of whether or not the merchant has a chip-capable terminal. Chip & PIN technology is currently in use in 86 countries around the world and is being implemented in another 45 countries.
Yes, chip & PIN cards can be used anywhere in the world where Visa is accepted today. Many countries have already adopted chip & PIN technology and your card will be fully compatible. In countries where chip & PIN technology isn’t used, your card will work since the card still has the magnetic stripe.
Visa chip & PIN cards are easy to use. The main difference is that you will use a PIN instead of a signature when you make a purchase. You simply insert your card into the chip & PIN terminal and follow the prompts. Then remove your card after the transaction is complete. You will receive full instructions on how to use your chip & PIN card when you receive your new card in the mail.
When you use a chip & PIN card at a chip-enabled terminal, the card will be inserted into the terminal and you will be asked to follow the prompts, which in most instances will require PIN entry. You cannot choose to sign rather than enter a PIN. Merchants who are still in the process of implementing their chip & PIN systems will ask you to sign a sales receipt instead, just like you would now. All Canadian merchants are moving to the new chip & PIN payment system.
Use your Visa chip & PIN card to shop online or over the phone the same way you use your magnetic stripe card today.
Magnetic stripe cards continue to provide a safe, reliable and convenient method of payment. Chip & PIN is an added layer of security that makes an already secure payment system even more secure.
If you have a disability that makes it difficult to use a chip & PIN card, please contact the Visa Centre at 604.877.4999 or toll free at 1.800.611.8472
Yes, if your chip & PIN card has been fraudulently used, you will be protected under the Visa Zero Liability policy. Please see the cardholder agreement for further details.
1Not applicable to Citizens Bank Reloadable and Prepaid Visa card products. *Visa Int. /Vancity, Licensed User.