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Visa Card Services - Customer Service, Transaction and Balance Questions

For Prepaid Cards

To review account activity, dispute a transaction, or all other customer service inquiries, call the number on the back of your card.  Different card programs  have different customer service toll free number.

Sometimes you will have feedback, comments, questions, suggestions, or general inquiries about our Citizen Bank products that you want a higher level response to.   

Please include your card number, your name, address, phone number and email and details of your feedback.  We promise to contact you back within 5 business days of receiving your feedback.

Email Contact:  prepaidvisa@citizensbank.ca

Mail Contact:

Attention:  Director of Payment Solutions Delivery
Citizens Bank
PO BOX 8000, Stn Terminal
Vancouver, BC      V6B 4E2

For Credit Cards Only

To report your credit card lost or stolen, review account activity, dispute a transaction, or all other customer service inquiries, call  Credit Card Cardholder Services at 1 800 611 8472 or if you prefer email us at visa_centre@vancity.com