About Us

The chance to make a difference

Citizens Bank is built on the premise that all companies have a responsibility to use their resources to make a positive difference in the world around them. Formed by Vancity in 1997 to take the largest credit union in Canada beyond the borders of B.C., we were the first and we’re still the only bank with a clear ethical policy.

In 2008, we further differentiated ourselves by becoming the first North American-based bank to be carbon neutral. This means the CO2 emissions we create are now equal to the emissions we have reduced or offset elsewhere. As part of Vancity, we achieved this goal through a rigorous emissions reduction program focusing on energy use, staff travel, paper consumption and waste.